Delivery & Returns
*Please note that same day dispatch is not always possible during busy periods or the early days of a sale or promotion or should your order be delayed due to further security checks.
Orders placed before 12pm (Monday to Friday) will be dispatched the same day.
All orders placed after 12pm will be sent out the next business day.
UK MAINLAND AND NORTHERN IRELAND
Royal Mail Tracked 48hr
|Royal Mail Tracked 24hr||£7.99|
|Royal Mail Saturday Delivery||£9.99|
EUROPE (inc. REPUBLIC OF IRELAND)
|France, Germany & Netherlands||£8.99|
|Spain, Italy & Greece||£9.99|
|Republic of Ireland||£9.99|
|Sweden, Denmark & Finland||£9.99|
|Russia & Turkey||£20.99|
|Austria & Portugal||£9.99|
|Western Europe||from £20.99|
REST OF THE WORLD
|USA & Canada||£11.99|
|Japan, Hong Kong & South Korea||£15.99|
|United Arab Emirates||£15.99|
|Rest of the World||from £20.99|
Please make sure that the shipping address that you provide is correct as we are unable to redirect orders via Royal Mail once they are on their way to you.
For security purposes, we do not amend addresses once we have processed your order, as your order is confirmed on the basis of the original information you provide us with at point of order.
Before we can dispatch your purchase we may need to confirm your details with your card issuer. We will do our best to keep the delays to a minimum.
Please note this can take longer during our sale periods when it may take up to 72 hours (Mon - Fri) for shipments to be dispatched.
We work closely with our shipping partners to minimise the potential impact of custom delays on our international customers.
Returning Items for a Refund
If you are not completely satisfied with your online purchase we will happily issue you a full refund for your order (excluding original postage costs, unless faulty). You have 30 days from the date of receipt to return your item(s) back to us.
Returning Faulty Items
We take great care in maintaining a high level of quality control on orders being dispatched. However, if you do find a fault with your garment please contact a member of our Customer Care Team either via our Contact Us page, emailing firstname.lastname@example.org or telephoning us on +44 (0)1642 707299, who will be happy to deal with your issue. You will be asked to provide your name, order number and a brief description of the fault. Customers have up to 30 days to return a faulty/damaged item.
*Please note refunds can only be issued once the manufacturer has verified the fault.
If your item is faulty or develops a fault within the first 30 days of purchasing, we are then able to offer a refund or exchange. After 30 days you may be offered a repair or replacement.
Returning Items For An Exchange
If you require an exchange for any items purchased you have 30 days to return your order back to us. Please enclose the completed returns sheet found within your order documents envelope, stating the garment(s) being returned and the garment(s) you would like to exchange for.
The Psyche Building
175-187 Linthorpe Road
Tel: 01642 707299
Monday - Saturday: 9am-5:30pm